Complaints
How to raise a concern or complaint about services provided by Pioneer Healthcare Limited.
Our Commitment
Pioneer Healthcare Limited is committed to listening to concerns, responding appropriately and learning from complaints in order to improve services and patient experience.
How to Raise a Complaint
If you are unhappy with any aspect of the care or service provided, you may raise your concern with us directly. We encourage concerns to be shared as early as possible so that they can be reviewed and addressed promptly.
Ways to Contact Us
- Use our Contact page to submit an enquiry
- Provide service feedback through our Patient Feedback page
- Use our Friends & Family Test for service experience comments
Patient Centre Support
You can also visit our Patient Centre for access to patient information, feedback routes and support resources.
Frequently Asked Questions
Some common questions about appointments, feedback and support are available on our FAQs page.
What Happens Next
Complaints and concerns will be reviewed appropriately and handled in line with our governance processes, with the aim of ensuring fairness, transparency and organisational learning.