How will I know the date and time of my appointment?
You will normally be contacted with appointment details in advance. If you are unsure about your appointment, please contact the relevant service or use our Contact page.
Frequently Asked Questions
Answers to common questions about appointments, services and patient support.
Patient Information
What should I bring to my appointment?
Please bring any appointment information you have received, details of current medication and any relevant clinical information or correspondence you have been asked to provide.
Can I bring someone with me?
In many cases, patients may attend with a relative, carer or companion. If you have specific support needs, please contact us in advance wherever possible.
What if I need to cancel or rearrange my appointment?
If you need to cancel or rearrange an appointment, please contact the relevant service as soon as possible so that appropriate arrangements can be made.
How can I provide feedback about my experience?
Feedback can be shared through our Friends & Family Test, our Patient Feedback page or through our Contact page.
Where can I find patient information leaflets?
Patient information resources are available through our Information Leaflets page.
How do I raise a complaint or concern?
If you wish to raise a concern or complaint, please visit our Complaints page for further information.
Where can I access the Patient Centre?
Our Patient Centre provides access to patient information, FAQs, feedback routes and support resources.